Refund Policy — Koderra
Effective: 26 September 2025
Summary
Pro is a one-time digital purchase. We do not offer refunds for change of mind. Refunds are considered only when Koderra fails to deliver the paid feature due to a technical error caused by Koderra.
When you can request a refund
- Deployment to GitHub Pages fails due to a Koderra bug that we cannot fix within a reasonable time.
- The code we export/push is demonstrably broken or corrupt due to our service and cannot be corrected.
When refunds are not available
- Change of mind, user error, GitHub account issues beyond Koderra's control, or third-party outages (e.g., GitHub or Stripe downtime).
- Partial feature dissatisfaction where the feature works as described.
How to request a refund
Email support@koderra.io with your order receipt and a description of the issue within 14 days of purchase.
We will investigate and either fix the issue or offer a refund at our discretion. Refunds, if approved, are processed via Stripe and may take several business days to appear on your statement.